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17. Document the process of creating/editing your Wix website contact form, justifyimg your thought process and decision making

Effective customer communication is essential for businesses to succeed, yet many face obstacles when attempting to implement it. A common issue is failing to solicit customer feedback, which makes it difficult to identify areas for improvement. Additionally, businesses often lack a clear way for customers to contact them. Creating a website with a contact us page and form can help address these issues. Contact forms can help businesses acquire leads, close sales, and provide excellent customer service (Strehlow, 2020).


The above resulting screenshot included the essentials to contact the business in a simple layout. The page is separated into sections and includes the business logo for a welcoming feel. A contact form is provided for the customer to fill. 

References

Strehlow, R.N. (2020). Effective Contact Form Design: Templates and Examples. [online] Wix Blog. Available at: https://www.wix.com/blog/2020/09/contact-form-design/ [Accessed 21 Feb. 2023].

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